EV adoption in the Netherlands is projected to grow by 20% annually over the next decade.
Overview
Refinity is an innovative startup based in the Netherlands, specializing in the development and maintenance of electric vehicle (EV) charging stations. With a vision to promote sustainable transportation, Refinity offers a comprehensive portfolio of EV chargers installed across various locations, catering to the growing demand for electric mobility in the region.
The challange
Refinity faced challenges managing their extensive EV charger network due to insufficient real-time control, causing maintenance issues, prolonged outages, customer dissatisfaction, and potential revenue loss.
Solution
I designed a web app for Refinity that offers a real-time, map-based display of their EV chargers. It allows monitoring, issue identification, and quick dispatch of support teams. The app also produces analytical reports on charger usage, trends, and maintenance.
My Role
Product Designer
Year
2023
Industries
EV Charging, Electric Cards, Big Data, IoT
Effected
Electric car owners
Scope of work
Web App MVP concept for a internatl purpose
The global EV charging stations market is expected to reach $140 billion by 2030.
Context
As a digital product designer, I developed a user-focused solution to simplify Refinity's charger management. My role included user research, wireframe and prototype creation, and development of a web application catering to both admin and support users.
Solution
I created a dynamic web app featuring a live map of EV charger locations, along with user-specific features for remote issue resolution and maintenance management. The app also includes an analytics module for detailed performance and usage reports.
Over 70% of EV drivers use public chargers at least once a week.
Key statsitics
The average number of times each EV charger is used per day increased by 33%, reflecting higher user satisfaction and utilization.
Maintenance down
Active chargers
Higher user satisfaction
Smart charging technology can reduce electricity costs by 30% for EV owners.
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Learnings
Real-Time Data is Crucial: Providing real-time updates significantly improved the efficiency of issue resolution. Collaborative Feedback Loop: Continuous feedback from Refinity’s team was vital in refining the app’s functionality and user experience.
Key takeaways
I underestimated the time required to integrate real-time data synchronization, and features behind this.
Initially, I overloaded the app with too many features, which overwhelmed users and complicated the user interface.
Tackling the challenge of visualizing complex data on an interactive map required innovative thinking and problem-solving skills.